If you work in a team of professionals with a wide variety of personalities, backgrounds, and work styles, conflict will inevitably arise. As a team leader, you will be responsible for resolving certain workplace differences and disputes among your team or your clients. However, if handling conflict is something you’d like to strengthen in yourself or your team, you may be unsure how to do it in an equitable and fair way, leading to greater team cohesion and elevated performance.
At Plum, we provide conflict resolution training for those in leadership positions to effectively handle and resolve issues in the workplace. Below, we’ll discuss three key skills for handling internal team disputes and how you can develop them with our expert facilitators. Keep reading!
Effective Communication
Effective communication is the cornerstone of conflict resolution. You should be able to clearly relate your feelings and perspective on a situation while actively listening to others involved. Good communication is particularly important during high-stress situations, as an assumption or misunderstanding can cause tensions to rise even further. By practicing active listening, you’ll be able to focus more on the person speaking and respond thoughtfully, reducing misunderstandings and creating a space where your team members feel valued and heard.
Emotional Intelligence (EQ)
Emotional Intelligence (or EQ) is a skill that allows you to identify, control, and understand your emotions and the feelings of those around you. When dealing with conflict, EQ allows you to better understand the emotional aspect of the problem at hand and empathize with those involved. Developing this skill will allow you to handle conflicts with more sensitivity and insight, hopefully leading to a more positive outcome for the individuals involved.
Problem Solving and Decisiveness
To properly resolve a dispute, leaders need to be able to identify the issue at hand and come to a sound and definitive decision about how to deal with it. Enhancing your problem-solving skills will help you assess the issue, gather the right information, consider the perspectives of each involved party, and weigh the pros and cons. Once you’ve evaluated the information, you must be willing to take action to resolve the problem. Unnecessary delays can heighten the issue and create an atmosphere of uncertainty and instability within your team.
Handle Workplace Disputes with Conflict Resolution Training
Even if you’re not naturally skilled at handling conflict, with the right training, your team can build on and develop this trait. At Plum Leadership Group, we offer top-level conflict resolution training as part of our Team Effectiveness course offerings. This training will include a series of lessons, case studies, and strategies designed to enhance your emotional intelligence, improve your communication, and refine your problem-solving skills, among other important traits needed to resolve conflict.
By investing in conflict resolution training with Plum, your team will benefit not only your personal development as a leader but also your workplace. Being able to handle conflict smoothly within your team can reduce stress and increase the satisfaction of your employees. If you catch problems before they spiral, you’ll be able to maintain a more positive and harmonious work environment for everyone.
Contact Plum Today!
If you’d like to enhance your skills as a leader and handle conflict within your team, our expert facilitators at Plum are here to help. Contact us today to learn more about the services we offer!
